Complex Care and Brain injury
Our Complex Care Service provides support for adults with complex care needs and Acquired Brain Injuries (TBI) of all classifications who require care and assistance to remain independent in their homes. Additionally, our support focuses on helping Service Users engage in social activities of their choice.
We employ a Person Centred and Outcome Focused approach, ensuring that we effectively meet the needs of our clients. To achieve this, we collaborate with the Service User, their family Case Manager, and the MDT (Multi-Disciplinary Team) to create a personalized care plan that prioritizes the Service User’s desired outcomes.
In the provision of support, we partner with the Service User to establish SMART goals, enabling them to achieve and maintain independence while leading fulfilling lives. We continuously monitor and review our support to ensure its effectiveness. Furthermore, we utilize the ‘Outcomes Star,’ an evidence-based tool designed to measure and facilitate change towards clearly defined outcomes based on the Service User’s priorities.
To enhance the therapeutic relationships and effectiveness of the support, we will match the Service User with Support Staff who share similar interests. If the Support Staff is not a good fit, we will make a change. We consistently evaluate the effectiveness of the support with input from the client, their family, Case Manager, and MDT.
To ensure that our Support Staff are competent and safe, they undergo a rigorous recruitment process, training, supervision, and DBS checks. We utilize the Better Hiring Toolkit, which helps us meet our obligation to conduct a safe recruitment process that safeguards our service users.
In addition to mandatory care training, Support Staff also receive Neuro Rehab – Brain Injury training, which enables them to understand the physical, cognitive, and behavioural effects of TBI and what interventions are needed. We also arrange specific trainings as needed based on the individual needs of our Service Users.
At Ardent Care, we utilize a digital (online) care records management system. This system allows for live monitoring of the care provided, ensuring that we can respond to the ever-changing needs of the Service Users.
Our online care management system also enables family members or professionals such as Case Managers, Solicitors, and Social Workers to log in and track the care provided in real time. They can also leave messages for the care staff.